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FAQ

WHERE ARE YOU LOCATED?

Our storefront is located at

13581 St. Stephens Ave. Chatom, Alabama 36518

You can also shop with us online at this website,

At our Etsy Store https://www.etsy.com/shop/BnBDesignsAL

Or on our Facebook https://www.facebook.com/bnbdesigns/

And our Facebook VIP Group https://www.facebook.com/groups/bnbdesignsal/

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept major credit cards and PayPal online.You will be charged upon placing your online order. 

In our Chatom, Alabama storefront we also accept cash and local check.

IS THIS WEBSITE SECURE FOR MY CREDIT CARDS?

Of course! We use a secure online server, and you can be assured of this through the (s) after our http in the address.

I SEEM TO BE HAVING A PROBLEM PLACING MY ORDER. WHAT DO I DO NOW?

Try choosing a different payment method. If your issue is not resolved, try using a different browser or check your security settings. Most issues are related to firewall settings or the browser's security settings. If this does not help, please Contact Us so we can try to help.

DO YOU SHIP TO MY LOCATION?

Currently, we ship items to the United States.

We are unable to ship Internationally at this time.

Please check with us often as we hope to be able to ship to you anywhere soon!

WHAT IS YOUR SHIPPING POLICY?

Once your order has been placed, you will receive an order confirmation via email.

All IN STOCK items that DO NOT require customization leave our store within 1 to 2 business days, unless otherwise noted. If an item you order is out of stock, we will contact you before proceeding (this applies to shirt color, size, etc.)

Items that require customization require time for designing the item, creating the item (embroidery, sublimation, vinyl application, etc.), and shipping. If the item is in stock in the size/color you need, the order will ship within 5 business days. If out of stock, we will contact you before proceeding.

Please allow 1-2 weeks for the customization process, before shipping, for customized items.

We may use any of the major shipping carriers, based on their current shipping rates.

WHAT HAPPENS ONCE MY ITEM IS SHIPPED?

Once your order has shipped you will receive your tracking number by email. We try to get your order to you as quickly as possible. Transit times vary.

WHAT IF A PRODUCT ARRIVES DAMAGED?

If there is a problem with your order, please Contact Us within 3 business days. We will respond quickly with instructions for what to do next.

WHAT IS YOUR RETURN POLICY?

The Fine Print:

We just know you're going to love your order, but please carefully review your order before you finalize it! Due to the custom nature of our business, there are NO cancellations/refunds once an order has been placed. 

We hope you LOVE everything you order from us; however if something does not work out, we are here to help! Review the guidelines below and Contact Us

RETURN GUIDELINES

  • Non-customized items may be exchanged for another item or store credit. Refunds will not be issued. Customers are responsible for return shipping if you wish to exchange a non-custom item.
  • Exchanges of non-custom items: We cannot guarantee exchanges (or holds), due to limited inventory. For example, we do not guarantee that you can exchange a gray hat for a black if black is out of stock.
  • Customized items can not be returned for exchange, refund or store credit. Please ensure that you have chosen the correct size or color for your custom item.
  • Once an item is in the design and customization stage of order, we cannot make changes or cancel your order due to our team's investment of time and money for your order. Please purchase with a purpose.
  • For defective item claims: contact us within 3 days of delivery date.
  • ALL clearance items are FINAL SALE.
  • The customer is responsible for return shipping costs, as well as products lost or damaged in the mail before they reach B&B Designs.

DO YOU OFFER DISCOUNT CODES?

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Only one promotional discount code can be applied to an order.

DO YOU SELL YOUR PRODUCTS WHOLESALE?

We are a retail only business at this time. We are not licensed to wholesale products to other stores. However, we would love for you to try our products for yourself or to give as gifts.

NOT FINDING THE ANSWER YOU NEED?

We are happy to help and want to make shopping at our site easy! Contact Us and we'll get right back to you.