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Shipping and Returns

We founded B&B Designs with you in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below. Please have a look and contact us if you want to learn more!

SHIPPING

 Currently, we ship items to the United States.

We are unable to ship Internationally at this time.

Please check with us often as we hope to be able to ship to you anywhere soon!

Once your order has been placed, you will receive an order confirmation via email.

All IN STOCK items that DO NOT require customization leave our store within 1 to 2 business days, unless otherwise noted. If an item you order is out of stock, we will contact you before proceeding (this applies to shirt color, size, etc.)

Items that require customization require time for designing the item, creating the item (embroidery, sublimation, vinyl application, etc.), and shipping. If the item is in stock in the size/color you need, the order will ship within 5 business days. If out of stock, we will contact you before proceeding.

Please allow 1-2 weeks for the customization process, before shipping, for customized items.

We may use any of the major shipping carriers, based on their current shipping rates.

Once your order has shipped you will receive your tracking number by email. We try to get your order to you as quickly as possible. Transit times vary.

WHAT IF A PRODUCT ARRIVES DAMAGED?

If there is a problem with your order, please Contact Us within 3 business days. We will respond quickly with instructions for what to do next.

RETURN POLICY

The Fine Print:

We just know you're going to love your order, but please carefully review your order before you finalize it! Due to the custom nature of our business, there are NO cancellations/refunds once an order has been placed. 

We hope you LOVE everything you order from us; however if something does not work out, we are here to help! Review the guidelines below and Contact Us

 

RETURN GUIDELINES

  • Non-customized items may be exchanged for another item or store credit. Refunds will not be issued. Customers are responsible for return shipping if you wish to exchange a non-custom item.
  • Exchanges of non-custom items: We cannot guarantee exchanges (or holds), due to limited inventory. For example, we do not guarantee that you can exchange a gray hat for a black if black is out of stock.
  • Customized items can not be returned for exchange, refund or store credit. Please ensure that you have chosen the correct size or color for your custom item.
  • Once an item is in the design and customization stage of order, we cannot make changes or cancel your order due to our team's investment of time and money for your order. Please purchase with a purpose.
  • For defective item claims: contact us within 3 days of delivery date.
  • ALL clearance items are FINAL SALE.
  • The customer is responsible for return shipping costs, as well as products lost or damaged in the mail before they reach B&B Designs.